Ordering Information

We hope you are completely satisfied with your order and products.  Check the information below and let us know if you need anything!

 

Contacts

Address
69-425 Waikoloa Beach Drive, Waikoloa, Hawaii 96738
 
Spa Products
+1 808-886-2838
kohalaspashop@hiltonwaikoloavillage.com

 

Frequently Asked Questions

How do you ship?
We ship within the U.S. using United States Postal Service - Priority Mail. Shipping charges within the U.S. are shown in the table below. U.S. orders over $250.00 will receive free shipping. For orders outside the U.S., we use United States Postal Service - International Priority which costs $58.00 shipment to Canada/Mexico and $82.00 to all other countries.

Cost of Items
Purchased
Shipping Inside
the US
Shipping to Canada/Mexico
Shipping All Other Countries
$0-$50
$14.00
$58.00
$82.00
$50-$100
$19.00
$58.00
$82.00
$100-$150
$24.00
$58.00
$82.00
$150-$200
$29.00
$58.00
$82.00
$200-$250
$34.00
$58.00
$82.00
$250 or more
Free
$58.00
$82.00

How long does shipping take?
Due to the unique nature of our products and their limited availability, we are not able to ensure a consistent supply to fill all orders immediately and may have to wait up to two weeks or more before shipping your order. For U.S. orders, please allow 7 to 10 days for order processing and delivery. For International orders, please allow 2 to 4 weeks for order processing and delivery. 

Can I ship to a different address than my billing address?
Yes.  Simply enter the shipping address when you are checking out.  There is a second address form under the first address form on the check out page.

Can I order gift wrapping?
Gift wrapping is not available at this time.