Tips to Enjoy Your Treatments
How early should I arrive?
We recommend you arrive 20 to 30 minutes
prior to your appointment to review your schedule and to take
full advantage of our facilities. Appointments begin promptly
at the time scheduled. Should you arrive late, your appointment
may be shortened to allow the technician to be on time for
his/her next appointment. Also, please allow time for boat
and tram schedules.
Can I request a male or female
Yes, however we cannot guarantee availability
of any particular therapist. All of our therapists are properly
trained to ensure your comfort at all times.
Is there someone who will help
me decide what treatments are best for me?
Our Program Advisors can assist you in
planning a program that best suits your needs. Appointments
are available with these Advisors.
Should I let someone know about
my allergies, ailments, or disabilities?
Yes, absolutely! Especially if you have
high blood pressure, allergies or you are pregnant. Please
notify our Program Adivsor at the time of booking.
What should I wear for my treatment?
As you will be draped during treatments,
suggested dress for massage and most other treatments is simply
a robe and slippers, which are provided. Under garments may
be worn if preferred.
Should I bring my valuables?
For the safety of your valuables, we suggest
that you leave them in the safe provided in your hotel room.
We cannot assume any liability for valuables.
How can I ensure a fabulous experience?
Communicate. Talking with your technicians
will enable them to customize your services to ensure your
What is the age requirement?
Our spa is an adult enclave. Therefore, we kindly ask that guests be at least 16 years of age to enjoy our facilities. We do offer Keiki and Teen services at the spa in a limited area.
Cell Phones and Pagers
In consideration of other guests we ask
that all cellular phones and pagers be turned off while at