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Customer Service

We hope you are completely satisfied with your ordering experience. For any questions about our products, an order, or something general please check our frequently asked questions or contact us using one of the options below.

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Attention to Kohala Spa Online



Kohala Spa Online

Kohala Spa

Hilton Waikoloa Village
69-425 Waikoloa Beach Drive
Waikoloa, Hawaii 96738


Frequently Asked Questions


Question: How do you ship?
Answer: We ship within the U.S. using United States Postal Service - Priority Mail. Shipping charges within the U.S. are shown in the table below. U.S. orders over $250.00 will receive free shipping. For orders outside the U.S., we use United States Postal Service - International Priority which costs $56.00 shipment to Canada/Mexico and $80.00 to all other countries.

Cost of Items
Shipping Inside
the US
Shipping to Canada/Mexico
Shipping All Other Countries
$250 or more


Question: How long does shipping take?
Answer: Due to the unique nature of our products and their limited availability, we are not able to ensure a consistent supply to fill all orders immediately and may have to wait up to two weeks or more before shipping your order. For U.S. orders, please allow 7 to 10 days for order processing and delivery. For International orders, please allow 2 to 4 weeks for order processing and delivery.

Question: Can I ship to a different address than my billing address?
Answer: Yes.  Simply enter the shipping address when you are checking out.  There is a second address form under the first address form on the check out page.

Question: Can I order gift wrapping?
Answer: Gift wrapping is not available at this time.



Phone: 1.808.886.2828      Email: info@kohalaspa.com

Kohala Spa at Hilton Waikoloa Village on Hawaii′s Big Island

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