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Customer Service
We hope you are completely
satisfied with your ordering experience. For any questions
about our products, an order, or something general please
check our frequently asked questions or contact us using one
of the options below.
View Cart
Contact Us
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Email
orders@kohalaspa.com
Telephone
(808)886-2838
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Fax
(808)886-2953
Attention to Kohala Spa Online
Mail
Kohala Spa Online
Kohala Spa
Hilton Waikoloa Village
69-425 Waikoloa Beach Drive
Waikoloa, Hawaii 96738
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Frequently Asked Questions
Question: How do you ship?
Answer: We ship within the U.S. using United States Postal Service - Priority Mail. Shipping charges within the U.S. are shown in the table below. U.S. orders over $250.00 will receive free shipping. For orders outside the U.S., we use United States Postal Service - International Priority which costs $56.00 shipment to Canada/Mexico and $80.00 to all other countries.
| Cost of Items
Purchased |
Shipping Inside
the US |
Shipping to Canada/Mexico |
Shipping All Other Countries |
$0-$50 |
$13.00 |
$56.00 |
$80.00 |
$50-$100 |
$18.00 |
$56.00 |
$80.00 |
$100-$150 |
$23.00 |
$56.00 |
$80.00 |
$150-$200 |
$28.00 |
$56.00 |
$80.00 |
$200-$250 |
$33.00 |
$56.00 |
$80.00 |
$250 or more |
Free |
$56.00 |
$80.00 |
Question: How long does shipping
take?
Answer: Due to the unique nature of our products and their limited availability, we are not able to ensure a consistent supply to fill all orders immediately and may have to wait up to two weeks or more before shipping your order. For U.S. orders, please allow 7 to 10 days for order processing and delivery. For International orders, please
allow 2 to 4 weeks for order processing and delivery.
Question: Can I ship to a different
address than my billing address?
Answer: Yes. Simply enter the shipping address
when you are checking out. There is a second address
form under the first address form on the check out page.
Question: Can I order gift wrapping?
Answer: Gift wrapping is not available at this
time.
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